The NewRez Loan Care Service is free to use and requires Internet access.
Simply visit www.newrez.myloancare.com to access your account and make a payment online now!
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You will need to register with your Loan ID Number and your SSN. You will also need a valid email address.
Please note if you receive a monthly billing statement, please review the Transaction Activity section to see if any fees or charges have been imposed in the billing cycle covered by the statement.
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Any fees that were incurred can also be found under the payment history tab under your online account at newrez.myloancare.com.
If you are unhappy or have a concern about a fee please contact the NewRez Loan customer service team ASAP.
Please have your account number on hand along with the date the fee was charged.
NewRez.MyLoanCare.com Login (Customer Service Help)
New Rez Phone
- Phone: 1-800-410-1091
- Local Phone: Not found
- Mailing Addresses Loan Inquiry: LoanCare, LLC Attn: Consumer Solutions Department P.O. Box 8068 Virginia Beach, VA 23450
- Payments: LoanCare, LLC P.O. Box 37628 Philadelphia, PA 19101-0628 Overnight Address: LoanCare, LLC 3637 Sentara Way Virginia Beach, VA 23452
- Notices of Error/Information Requests: LoanCare, LLC Attn: Mortgage Resolution P.O. Box 8068 Virginia Beach, VA 23450
You can contact the NewRez customer service home loan team from Monday to Friday 8 AM – 10 PM Eastern Time, and Saturday 8 AM – 3 PM Eastern Time.
If you have issues with calling or sending a letter please check out the NewRez online FAQ that should answer most of your questions in the first place at www.newrez.myloancare.com/HomeRetentionFAQs.
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Trouble making home loan payment?
You should contact HUD ASAP.
Please dial HUD’s Housing Counseling Agency Locator at 1-800-569-4287.